Frequently asked questions
Can you engrave our Perpetual Trophies?
Yes. We offer a full engraving service on to Cups, Shields or in fact most things that can be engraved. Call us or pop in if you are not sure if your item is suitable for engaving.
Do you engrave glass and crystal?
Yes. Many of our glass products can be engraved. However, we only engrave the glassware that we supply.
How much do you charge for engraving the trophies on your website?
Prices vary depending on the type of personalisation or engraving required.
Our prices are initially shown as an UNENGRAVED item. When you choose the ENGRAVED option in the drop down box our price will automatically change to show the relevent 'engraved price' for the product that you have selected.
Delivery & Collection
Can I collect from your shop?
Yes. When your order is ready for collection you will receive an email confirmation. You can then collect from our shop during normal opening hours. You will need your 'collection note' which can either be as a printed 'hard copy' or held on your smart phone.
Do you deliver?
Yes. We use a courier to deliver throughout the UK. The charges and timings are shown as you checkout.
How long will my order take to complete?
Generally we expect an order to take a week.
For example if you order on a Monday your job will be completed by the following Monday. However, every job has to be created, engraved, quality controlled, packed and either despatched or made available for delivery so, depending on the complexity of your order, this time may vary.
If your Presentation Date is less than a week away we suggest that you call us to ensure that we can meet your deadline.
Do you offer a same day service?
If we can we will but things get very busy so you would need to telephone the shop to confirm stock availability and of course production time.
Pretty well every product on our site is available in around a week but we operate a 'just in time' engraving and production operation so same day on everything is not possible.
Do you offer a discount?
Yes. Any savings that we are able to make as a result of bulk purchasing we are happy to pass on to you. If you need to purchase a considerable number of trophies we will send you a discount code to enter at the checkout.
We recommend that you either add trophies to your 'wish list' or save them in your 'basket' so that we can see the type and quantity of awards that you require
Prices & Payments
Can we pay direct to your Bank Account?
Yes. Choose 'Pay Direct' at the checkout and make a transfer to our Bank after you've placed your order. The details are contained within the order acknowledgement that you will receive after checkout. Please be aware that we DO NOT process your order until a payment has been received into our account.
This is very important as the stock remains available to purchase and may SELL OUT before your order is available to process. We recommend that you telephone us if you think that the payment delay will be more than 24 hours
Do you offer credit terms?
No. Generally you will need to pay for your order before we start engraving it however, if you are an existing customer, we may make specific arrangements for your organisation. If you are unsure please call us.
Do you take Payment Cards?
Yes. When you check out you will see the cards that you can use. generally it's all popular credit and debit cards. You can also pay direct to our Bank Account.
Is VAT included?
Yes. Our prices are inclusive of VAT. A VAT invoice is issued to you at the checkout.
Do you take Cash?
Yes. If you are local to our shop you can order online, choose pay direct and then call at the shop to pay by cash.
Please be aware that your order is not processed until we have received payment unless you have made special arrangements before hand.
Visit our Shop
Can we buy from your shop?
Yes. Our website shows a much larger range of product than is displayed in our shop as we work on a 'just in time' manufacturing process so you shouldn't expect to automatically see a sample.
If you want to pop in and choose something 'off the shelf' that's fine. We recommend that you call us first to avoid disappointment.
If you are looking to purchase a quantity of trophies for a league or larger organisation we can often arrange for you to see samples of your selections. Call us to make the arrangements.
What are your opening hours?
You'll find our opening hours and contact details here.